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Policies
SHIPPING
Orders are usually shipped via UPS within 2 – 10 business days. Please allow for additional time during the winter holiday season.
RETURN POLICY
We offer replacement for items damaged or defective upon receipt or items wrongly shipped. Either the same item will be replaced or a credit for another product we carry that is of the same value. We are a family owned business and strive to satisfy all of our customers with a 100% guarantee. Should you have any questions please feel free to contact us at 419-699-0555.
Information Collection
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. The Information We Collect: This notice applies to all information collected or submitted on the Candles and Critters website. On some pages, you can make requests, and register to receive materials. The types of personal information collected at these pages are: Name Address Email address Phone number Business Name (etc.) The Way We Use Information: We use the information you provide about yourself when placing a request only to complete that request. We do not share this information with outside parties except to the extent necessary to complete that request. We use return email addresses for the specific purpose specified on the submission page. Such addresses are not used for any other purpose and are not shared with outside parties. Specifically, the e-mail addresses are not put on any mailing list unless identified as such. We use non-identifying and aggregate information to better design our website and improve our business. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. If we do so in the future, we will provide you an opportunity to OPT-IN (that is you will NOT be included unless you actively request to be included). Our Commitment To Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our Commitment To Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. How You Can Access Or Correct Your Information You can access all your personally identifiable information that we collect online and maintain by e-mailing crittersinfo@webfocuspros.com . We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. How To Contact Us Should you have other questions or concerns about these privacy policies, please call us at 419.882.0585 or send us an email at candlesandcrittersprivacy@webfocuspros.com . |
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Candles and Critters |
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Site designed by Dr. Corey Leonhard of Web
Focus Pros |
